Help Your Pets



Frequently Asked Questions

Q: How much is shipping and handling?

A: Your shipping and handling costs are calculated for each step you order. Our average shipping cost is around $25. This includes full custom assembly and careful packaging. Your steps will arrive fully assembled and ready to go with all the options you choose. For shipping times please see our "Shipping Times" section.
*If shipping to Hawaii or Alaska please call for a shipping quote.

Q: What is your return policy?

A: Our return policy can be located under "Order Info" or call for instructions.

Q: How much do the steps weigh?

A: our heavy duty four step is around 45 pounds, our heavy duty three step is around 35 pounds, and our heavy duty two step is around 25 pounds. Our steps are heavy for a reason. When your pet ventures up a strange new object and it moves under him or her, they will more than likely become afraid and not use them anymore. Our steps do not move and your pet will always feel secure using them. If the weight is a problem, we offer optional wheels and handle for easy movement around the house.

Q: What are the non-skid pads made of and where are the placed?

A: The non-skid pads are made of a heavy duty rubber. The non-skids pads will not scratch of hurt your floor in any way. They are placed on each corner of the bottom of the step.

Q: Where are the wheels and handle placed?

A: The handle is placed on the front of the bottom step and the wheels are placed on the back of the step about 1 inch from the bottom of the step.

Q: If I order a step with only one storage lid, what step do you put the storage lid on?

A: Any time a storage lid is ordered we start with the top step, which allows for the maximum amount of storage. If you order one lid, the storage will be on the top step.



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