Q: If I order a step with only one storage lid, what step do you put the storage lid on? A: Any time a storage lid is ordered we start with the top step which allows for the maximum amount of storage. If you order one lid, the storage will be on the top step. Q: How much is shipping and handling? A: Your shipping and handling costs are calculated for each step you order. Our average shipping cost is around $25 (excluding Heavy Duty 5 Step). This includes full custom assembly and careful packaging. Your steps will arrive fully assembled and ready to go with all the options you choose. All our steps are usually shipped the next business day via Fedex Ground. For shipping times please see our "Shipping Times" section. What is your return policy? A: Our return policy can be located under "Order Info" or call for instructions. Q: How much do the steps weigh? A: Our heavy duty five step weighs about 55 pounds, our heavy duty four step is around 45 pounds, our heavy duty three step is around 35 pounds, and our heavy duty two step is around 25 pounds. Our steps are heavy for a reason. When your pet ventures up a strange new object and it moves under him or her, they will more than likely become afraid and not use them anymore. Our steps do not move and your pet will always feel secure using them. If the weight is a problem, we offer optional wheels and handle for easy movement around the house. |
We've been in the pet steps business for 3 years and have over 4,000 happy customers that continue to tell their friends and family about us. We guarantee you will be satisfied with your heavy duty steps or you can return them within 30 days no questions asked. Bookmark our site by Clicking Here. "Hello, I received my pet steps yesterday. I absolutely love them! They are so well made. Very very good quality workmanship. I couldn't be more happy with them. Of course, my chihuahua Peso is going to take a little more convincing but I think he will like them once he gets used to them. It takes him a while to get used to new things. But, I just wanted to thank you very much for such a good product. They came so quickly too, I appreciate that as well. Sincerely, Kathy and my best friend Peso. P.S. I'll send along a picture when I get one." |